Frequently Asked Questions


How are you making decisions regarding your health and safety protocols?

We are following the guidelines of the Centers for Disease Control (CDC), the American Academy of Pediatrics (AAP), guidance from our medical advisor, Bishara J. Freij, M.D. and local state childcare licensing authorities.  Our company policies are derived from best practices and expert guidance.

What will you do to keep the school safe when you reopen?

Health Screening

In order to ensure that our school community stays healthy, we screen everyone who enters the building.  We ask that anyone exhibiting any signs of illness stay home and not enter our school at all.  Those who come to the door will be asked to review and acknowledge illness symptom and exposure questions prior to entering.

A member of our staff will also visually inspect students upon arrival for any signs of illness such as shortness of breath or difficulty breathing, cough, tiredness, flushed cheeks, rash, runny nose, congestion, new loss of taste or smell, nausea, vomiting, diarrhea, etc.

Drop-off and Pick-up

Currently, we are requesting that parents do not enter classrooms. Teachers will greet their students at the entrance to the classroom for drop off and pick up. If possible, to further limit exposure, we ask that you identify one parent, guardian or other individual to be the authorized person to always drop-off and pick-up your child.  Finally, we recommend that you refrain from having any unvaccinated individual who may have been exposed to COVID-19, or is at high risk for severe COVID-19 disease, participate in pick-up or drop-off.

Visitors to the School

Classroom visitors are limited to teachers/school staff, pre-approved student activity vendors, essential service providers like early intervention specialists and social workers providing services to children, and licensing specialists as required.  Breastfeeding mothers are welcome, as always, too. These visitors must successfully clear the Health Screening before entering and follow all school health and safety protocols.

Face Masks

Adults:  The CDC has recently issued updated guidance regarding face coverings for vaccinated individuals. Unless state, local, or licensing authority requires all adults to wear masks while inside the school, we require that all unvaccinated adults remain masked while inside the school.

Children:    If mandated by federal, state, local, or licensing authority, staff will assist children as required with wearing masks while in our care.  If the child touches their face frequently, regularly removes the mask or cannot remove the mask independently, or any other safety concerns arise, our teachers will document this and immediately discontinue mask usage for that child.  If mask usage for children is not mandated, children between the ages of 3 and 5 in our care are permitted to wear a mask or face covering while inside the school if requested by the parent, and if the School Director and parent have a mutually agreed upon plan for both mask usage and conditions for termination of mask usage.  Children age 5 and older (unless mandated) may choose to wear masks or face coverings as tolerated, when unable to maintain social distancing inside the school.  Children ages 5 and older will wear a cloth face covering as tolerated while being transported in a school vehicle.  For safety reasons, children under the age of 2 years are prohibited from wearing face coverings.

Enhanced Cleaning and Sanitizing Protocols

Teachers and school staff clean and sanitize throughout the day, paying particular attention to high-touch areas such as doorknobs, toilet flushers, faucets, countertops, phone handles, and tablets. Toys are carefully sanitized at the end of every day and all bedding is kept separate, individually stored, and washed at least weekly.  Professional cleaning is completed nightly using EPA approved disinfecting products.

Social Distancing

We maintain consistent groupings of children and teachers whenever possible to reduce movement around the school and unnecessary exposure to different individuals.  At nap time, cots or mats are arranged so that children are sleeping 6 feet apart and in “head to toe” or “toe to toe” configurations whenever possible.  Only one group at a time is permitted to use the playground or any common enrichment areas in the school to reduce contact among groups of children.  Additionally, individual meals are served instead of “family style” meal service. Our community and school events have standards in place to maintain distancing between households and classroom cohorts as well.

Meticulous Attention to Hand Hygiene

Everyone who enters the building will have access to hand sanitizer at the entrance and is asked to wash their hands immediately upon arrival to a classroom. Teachers assist the children with handwashing upon entry to the classroom, frequently throughout the day, and ensure that hand washing procedures are thorough and consistently followed.

Exclusion and Isolation Practices

In addition to our general health guidelines and exclusion practices for illness, any symptom related to COVID-19 requires the student or staff member to be symptom and fever free for 24 hours without the use of fever reducing medication (acetaminophen or Ibuprofen) before returning to school.   Any child who becomes ill during the day will be isolated from other children and will be required to be picked up within one hour of notification. The child’s bedding, toothbrush, and any other personal items will be sent home for cleaning at that time.

If there are cases of COVID-19 at the school, what will you do?

In the event that there is a known case of COVID-19 within our school, we will notify local health officials and follow their guidance. The school will notify families of any cases as well, and share the guidance given by local health officials. The school is prepared to close classrooms or the building entirely if necessary, to limit the risk of exposure to COVID-19. The duration of closure will be at the guidance of local health officials.

Exceeding Requirements

Please note that our exclusion practices may be more stringent than CDC, local government or local licensing requirements. Cadence reserves the right to exceed local or CDC advice when it has been determined that a more conservative approach will best serve the school’s ability to provide the lowest risk possible environment for staff and families.


If my child’s classroom, or the school closes entirely, is tuition still charged?

If our school informs you of your child’s classroom or of the school closing, we will not charge tuition for the days the school or classroom is closed.

Will we be charged a registration fee when we return?

Annual registration fees are typically charged only once a year in August or September in conjunction with back to school. If you already paid your registration fee you will not be charged again.


Will my spot be held if we paid a deposit and were unable to start because your school was closed?

Yes, your spot will be held if you paid a deposit and were unable to start, although this may be impacted by temporary changes in state requirements that in some cases limit the number of children allowed in the school. When the school reopens you will need to contact the School Director to schedule your new start date.

Will there be an option of day-to-day drop-in instead of full-time enrollment?

Most of our schools will have part-time options for you to consider upon your return. We will not always be able to guarantee that day-to-day drop in spots are available, both because we need to be sure staff are available and because occasional or intermittent attendance is not always compatible with our educational programs.

Do you plan to bring back your teachers?  Will they return all at once?  Will class size ratios be impacted as you reopen?

Our intent is to bring our teachers back when our families have decided to return to school and when our teachers are comfortable returning themselves. We will follow the state ratio guidelines as well as the CDC childcare guidelines for health, safety and class sizes.


If you open and public schools are still closed are you able to offer assistance for my school-age child who is doing distance learning?  Does your school have internet access so they can access their coursework?

YES!  Our in-person elementary school virtual learning support program, available at most school locations, will help your child Thrive!  As elementary schools are altering schedules, we are here to serve your needs and the needs of your school-aged children with enhanced programs to help with virtual learning sessions and more.

A boost of confidence, virtual learning support, help with homework, fun activities, and time with friends — your child has it all in our school age program. In our safe, secure environment, our skilled teachers help your child set goals at the start of each day, and then prime them to continue learning, growing and laughing long after the school bell has rung.  Click here to learn more about our Thrive School Age Program

My child will likely be asked to transition to a new classroom when you reopen.  I am nervous about that process with such a long break.  Can we postpone that transition until they reacclimate to school?

Classroom transitions will be based on licensing regulations, the individual child and spaces available in the classrooms, although we will certainly try to provide as much consistency for children as possible. As we approach your first day back, we will share transition activities and guidance to support you and your student during the transition back to school. School Directors will connect with families regarding their return to school and discuss individual transition plans.


Read about our approach and general guidance regarding the current COVID-19 outbreak.



Find out the status of your school location.  Updates are being made daily.



Visit this page to learn more about what we’re doing to keep your family safe.



Not sure how to keep your children engaged and learning when at home?  We are here to help.  Please check out our list of resources.